Egerton University position:                 ICT Senior Technical Assistant

Roles

• Offering Help Desk support for the different customers and users of systems in the University
• Content Management and update on University website
• Plan the acquisition of specific computer hardware and software, coordinate its introduction into the office, and manage its maintenance.
• ERP System Management and Administration and offering training to users of such systems
• Computer Hardware and Software installation, configuration, support and maintenance
• Maintain the integrity and security of supported networks, servers, applications and endpoints to ensure organization is adequately secured against internal and external threats or attacks (both physical and software security)
• Assist to maintain and manage ICT infrastructure systems including WAN, LAN and applications
• Installation and configuration of new computers, printers, scanners and installation of programs, system maintenance corrective action in case of failure and periodically updating software.
• Manage the installation of new versions of the systems and troubleshoot ad-hoc user problems in its functioning.
• Maintain the ICT equipment register, to provide a detailed analysis of equipment replacement needs and central ICT resourcing.
• Training and guidance on use of implemented Systems.
• Prepare monthly, quarterly and annual preventive maintenance reports as required.